The offering of a complete virtual network by cloud providers to enterprises, bypassing the service provider, shouldn’t come as a surprise. This will happen through acquisition of SD-WAN vendors or self-development.
Service providers should take their destiny in their own hands when it comes to enterprise network services or they will be left to do only the plumbing work.
What’s Cooking at Amazon for UCaaS and WebRTC?
Amazon is working on a WebRTC based UC service, Yet another UC service? An API platform for developers? Here is the Amazon WebRTC and UCaaS menu.
What threats do these new services by the largest public cloud provider impose and are there any opportunities?
Geographical Silos vs. Service Silos… Guess Who Faces Crexit
As Michael Lewitt mentions in his post, the rich get richer but looking at it from a technology and business standpoint rather than from a financial one we see that those who adapt to globalization, technology cycles and user behavioral changes are at the top of the list. It is true in communications and also in retail. WebRTC is helping global service providers enlarge their cake
WebRTC Usage Numbers are Hard to Quantify
A similar but more complex question arises for WebRTC. WebRTC is a lower level technology than WordPress. WordPress is more of a complete solution than WebRTC. WebRTC has a more permissive license (BSD for both the Google and Ericsson implementations) and there are good reasons to reuse sub-components of it for different purposes.
“Please, go away” by Seth Godin is Not About Technology
On Sunday this week Seth Godin published a post titled Please, go away. It talks about what we all feel when contacting customer care. Hard to get to a live agent. Hard to get professional.answers