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What’s Cooking at Amazon for UCaaS and WebRTC?

February 14, 2017 / in Markets & People, VoIP / Add Comment

What’s Cooking at Amazon for UCaaS and WebRTC?

Amazon is working on a WebRTC based UC service, Yet another UC service? An API platform for developers? Here is the Amazon WebRTC and UCaaS menu.
What threats do these new services by the largest public cloud provider impose and are there any opportunities?

Tagged With: Amazon, PSTN, SIP, UC, UCaaS, WebRTC

WebRTC Adoption is Slow as Lightning

January 17, 2017 / in Markets & People, VoIP / 6 Comments

WebRTC Adoption is Slow as Lightning

Compared to SIP, WebRTC adoption is lightning fast. It is not about replacing VoIP or PSTN. WebRTC is VoIP that extends communications to new dimensions.
Traditional analysts have a hard time quantifying the real usage of WebRTC because is it used in such a wide range of verticals and applications deployed by an undefined list of vendors, service providers and startups.

Tagged With: IP Transformation, SIP, VoIP PSTN Sunset, WebRTC, WebRTC Adoption

OTTs Combining WebRTC with SD-WAN – a New Headache for Operators

November 8, 2016 / in Markets & People, SD-WAN / Add Comment

OTTs Combining WebRTC with SD-WAN – a New Headache for Operators

SD-WAN strengthens the position of OTT hosted UC providers vs. the incumbent operators as it makes the operators’ advantage of owning the network less valuable. SD-WAN reduced the operational cost associated with providing hosted UC in high quality as it removes the need for MPLS. Combined with WebRTC, adding real-time communications as a feature to existing SaaS applications has never been easier.

Tagged With: MPLS, OTT, SD-WAN, UC, WebRTC

WebRTC Shines Silently as Collaboration, CRM and IoT Join Hands

September 27, 2016 / in Markets & People / Add Comment

WebRTC Shines Silently as Collaboration, CRM and IoT Join Hands

Expect more of these silent integrations of WebRTC enabled services with other, non-communication centric services to come. Communication is added to specific services as a feature. It also means plain vanilla communication is of less value. We already said that the value of voice goes down to zero and that the value of it is the service in which it is embedded in.

Tagged With: Cisco, IoT Cloud, Jasper, Sales Cloud, Salesforce, Salesforce Lightning Framework, Service Cloud, Spark, WebRTC

Geographical Silos vs. Service Silos… Guess Who Faces Crexit

September 6, 2016 / in Markets & People / Add Comment

Geographical Silos vs. Service Silos… Guess Who Faces Crexit

As Michael Lewitt mentions in his post, the rich get richer but looking at it from a technology and business standpoint rather than from a financial one we see that those who adapt to globalization, technology cycles and user behavioral changes are at the top of the list. It is true in communications and also in retail. WebRTC is helping global service providers enlarge their cake

Tagged With: Amazon, Apple, Asymmetric Business Models, AT&T, Costco, eBay, Facebook, Google, Intel, Michael Lewitt, Microsoft, Operators, Qualcomm, Service Providers, T-Mobile, Wal-Mart, WebRTC

Why Dropbox Must Take WebRTC Seriously

August 16, 2016 / in Markets & People / 1 Comment

Why Dropbox Must Take WebRTC Seriously

Although it looks like the Dropbox WebRTC honeymoon wasn’t a successful one, looking at the market Dropbox is operating in, it must take WebRTC and unified communications seriously. The major gap it has now is in the unified communications part (voice, video and messaging). WebRTC is what can help Dropbox close this gap and become its growth engine in the enterprise space.

Tagged With: Broadsoft, Clementine, Collaboration, Dropbox, Google, Microsoft, Unified Communications, Vonage, WebRTC

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Amir Zmora

Amir Zmora

Blogging about new technology trends and their impact on markets and people.

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